The problem with a story about "great" customer service is that it is usually really about someone with really good core values. They act like we (think we) act. They treat us like we want to be treated. You know, like humans.
The biggest challenge with the word "Customer Service" is that it is usually preceded by the word "bad."
But this is cool anyway. Here is a video about really good customer service and what that can mean to someone. It also shows you how a little thing can make a big difference. Need another cliche? :)
Mainly it shows that all of us (really...all of us) can do this for our customers. Ready? Go!
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