Monday, September 26, 2011

Create an Incentive Program to Motivate Staff

When executives of the Seattle arm of Comcast, the cable-communications giant, wanted to cut the company's insurance premiums and medical costs by reducing the number of injuries among its field workers, they turned to a local distributor to create a super-successful safety program for the operation's 700 outside employees.

At the outset, Comcast didn't have a program concept in mind. They simply wanted to keep their people more focused on safety by rewarding them for keeping hardhats on, wearing their boots, following rules for working with cable and electric, and more. The first move of the program involved personal and specific products that employees chose themselves.

The online points-based program that was created rewarded individuals and teams alike after spot checks plus random calls to customers (who earned a free movie). Consisting mostly of items between $5 and $25, the program was diverse, offering items like flashlights, picnic packs, personalized pen sets and watch sets.

The program's results came rapidly. Just two months into the program, safety incidents fell to 17 from 54 versus the same period one year prior. What the program unquestionably saved was money: The number of incidents over the full year was low enough that the firm paid $125,000 less in insurance premiums, and saw many fewer sick days used. Total cost of the items redeemed in the incentive program: $65,000.

Contact your Hasseman Marketing rep to help create an incentive program that will help you save money!