Jeff Haden consistently puts out thought provoking and well-written articles for business. In this article he points out a problem that many business owners and employees have a challenge to fix. It's what I call, the art of saying no.
No customer wants to hear "no." They also don't want to hear a long explanation of why you can't or didn't do what they wanted. They want solutions...even if it isn't the one they thought they needed.
Here Jeff explains from a situation that happened to him how to do this easily and effectively.
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